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Shipping Information

Holiday Shipping Guidelines

We recommend placing your order by December 16 for the best chance of receiving your order by December 24.

We ship from Halifax, NS, and typical transit times are:

Atlantic Provinces

  • NS & NB: 1–3 business days

  • NL: 4–7+ business days (may vary due to ferry schedules and weather)

  • PEI: 1–3 business days

Central Canada

  • QC: 2–4 business days

  • ON: 2–5 business days (remote areas may require additional time)

  • MB: 4–6 business days

Prairies & West

  • SK: 4–7 business days

  • AB: 5–7 business days

  • BC: 6–8 business days (remote areas may require longer)

Orders placed after December 16 will continue to ship on business days. Many local orders may still arrive quickly, but delivery by December 24 cannot be guaranteed for all locations.

Tracking information will be sent once your order ships so you can follow its progress.

CANADA POST STRIKE MAY 2025 INFORMATION:
Please note deliveries may be delayed due to the Canada Post strike action taking place. If you have any questions about the status of your order or placing an order with us, please reach out to our support team at hello@pseudio.ca.

Customer Care & Order Support

We are a small team (no robots here!) so every email, phone call, message, request and order you send us are all answered and processed by our team members!

If you need to cancel or make any changes to your order, please contact us at hello@pseudio.ca or 1-902-405-8467 during business hours for immediate assistance.

Order Processing

We start processing your order as soon as we can.

  • Most orders are processed within 1 day of ordering, but some orders may take extra time.

  • We do our best to fulfill every order we receive, but in the event an item is out of stock, our team will contact you directly by email.

  • Your order will be placed on hold until we speak with you.

  • Once your order has been prepared for shipment, it is not possible to:

    • cancel an order

    • edit billing or shipping details

    • combine orders

    • add additional products to an existing order

Shipping Confirmation

When your order has shipped, you will receive a shipment confirmation email.

All shipment confirmations are processed during PSEUDIO’s office hours:
Monday to Friday, 8 a.m. to 4 p.m. AST

Any emails or orders received outside of these hours (or on Canadian Statutory Holidays) will be answered the next business day.

Shipping Method & Delivery

  • All shipments are shipped with Canada Post, FedEx, or UPS.

  • Typical delivery times:

    • 3–5 business days

    • Up to 7 business days depending on location within Canada

    • Up to 13 business days for remote locations

When your order has shipped, we will send you a tracking number so you can stay up to date on when your order will arrive.

At PSEUDIO, we value our customers tremendously. We are committed to doing our very best to make sure your order arrives in perfect condition and on time. However, PSEUDIO cannot be held responsible for unforeseen circumstances beyond our control, such as severe weather or service interruptions, that may result in delivery delays.

Damaged or Defective Items

If your package arrives damaged, or your item(s) are damaged or defective, please contact us at hello@pseudio.ca or 1-902-405-8467 as soon as possible.

Our goal is that you love every item you order and that all item(s) arrive in perfect condition. If for some reason you don’t, please let us know.

Return to Sender Packages

If your package is not successfully delivered and is sent back to PSEUDIO by the courier, we will contact you to provide the option of reshipment.

  • The original shipping fee is not refundable.

Shipping Rates

  • We ship to all regions within Canada, excluding Yukon, Northwest Territories, and Nunavut.

  • Free standard shipping on all orders over $75 CAD (before applicable taxes).

  • Standard shipping for orders below $75 CAD is a flat rate of $15.

Accessibility

If you require assistance when ordering, please let us know. We’ll be happy to help you in any way we can.

📧 hello@pseudio.ca
📞 1-902-405-8467

Wrong Address Disclaimer

It is the responsibility of the purchaser to make sure that the shipping address is entered correctly.

  • If you provide the wrong shipping address, please contact us at hello@pseudio.ca as soon as possible to attempt to correct the address.

  • Once the package has shipped, we cannot guarantee that Canada Post will be able to change the delivery address.

  • There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post.

  • If the item arrives back at our facility as “return to sender,” additional shipping charges may be required to re-ship your package.

📌 Please note: since we ship with Canada Post, if you have a PO Box you must provide it as the shipping address. Canada Post will not deliver to a street address in this case.