Online Return Policy

 

We want you to be happy with your purchase. If you're not, we're here to help!

For any questions or concerns please contact us at returns@pseudio.ca or 1-877-425-0055

Only items purchased online can be returned online. We do not offer exchanges and or price adjustments of online orders through our online customer service portal. Purchases may be returned for a full refund to the original method of payment (minus original shipping costs if applicable) within 20 days of the shipping date.

Your item(s) must be unworn, in orginal condition and in original packaging, with tags attached. Earrings, facemasks, hats, hair accessories, bodysuits, swimwear, underwear, hosiery, gift cards and items discounted 50% off or more the regular price are Final Sale with no possibility of refund or exchange.

We are not accountable for returns that are lost or damaged in shipping. We recommend you return your goods via recorded or registered post.

Please note that all returns are subject to validation by Pseudio and we reserve the right to limit or refuse a return if it does not meet the above conditions.

PayPal

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit. 

 

COVID-19 UPDATE:

In some locations, PSEUDIO stores may be closed depending on local guidelines. We are taking precautions in our warehouse and our brick-and-mortar locations and this may impact shipping, return and refund processing. If guidelines in your area are impacting your ability to return, please let us know. We understand this is a difficult time for everyone, and we are here to help if we can. 

How to Complete a Return

1. Return to Store (It's Free!)

Whether you bought your items online or in store, you can return them in any one of our Pseudio stores. To find the nearest store to you, please use our store locator 

To complete a return, please bring your order confirmation email/invoice (on your mobile device or printed) and the card you used for the original purchase. 

Please note, if you do not have proof of purchase, your items will not be considered for a return or in-store credit. Shipping is not refundable. Items discounted at 50% or more are final sale and do not qualify for a return or in-store credit. 


2. Ship it Back to Us

  1. Request a return. You can do this via our website, phone or email. Please provide your order number, item(s) you wish to return, and pictures (if applicable). We will send you an RMA and packing slip, to be attached to your package.
  2. Pack your items. Please ensure all items you wish to return are packed and sealed securely in original packaging, if possible. Please include original invoice or order confirmation in your package.
  3. Ship your package. Write your RMA number on the outside of your package, along with your packing slip. Choose your preferred, trusted carrier, and bring to the nearest postal office.
  4. Once your return is received, you will receive an email. We will also notify you of the approval or rejection of your refund. If rejected, the item(s) will be sent back to you. If approved your return will be processed, and a refund will be issued using your original purchase method within 5-7 business days.

Please note*

It is the responsibility of the purchaser to make sure that the shipping address is entered correctly. If you provide the wrong shipping address, please contact us at hello@pseudio.ca as soon as possible to attempt to correct the address. Once the package is shipped, we cannot guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post, or if the item has arrived back at our facility "return to sender" there may be additional shipping charges required to re-ship your package.


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