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Online Return Policy

We want you to be satisfied with your purchase. If you aren’t, please take note of our online return process below. Only items purchased online can be returned online. Canadian online purchases may be returned for a full refund to the original method of payment (minus original shipping costs if applicable) within 20 days of the shipping date.

Your item(s) must be unworn, undamaged, in its original packaging, with original tags attached. Earrings, facemasks, hats, hair accessories, bodysuits, swimwear, underwear, hosiery, gift cards and items discounted 50% off or more the regular price are Final Sale with no possibility of refund or exchange.

All shipping charges are non-refundable. Any shipping costs associated with returns are at the expense of the customer. We are not accountable for returns that are lost or damaged in shipping. We recommend you return your goods via recorded or registered post.

Please note that all returns are subject to validation by PSEUDIO and we reserve the right to limit or refuse a return if it does not meet the above conditions.

For any questions or concerns please contact us at returns@pseudio.ca or 1-877-425-0055

How to Complete an Online Return:

1.     Return to a PSEUDIO store
If you purchased your items online or in store, you can return or exchange at any PSEUDIO location in Canada. Make sure you bring your order number or invoice, government issued ID and the card used at the time of purchase. If you do not have these, you may be issued a gift card or store credit. If someone is returning for you in store, they must have the original purchase method, items, and order confirmation. Please note orders placed with other payment options such as PayPal cannot receive refunds in store besides store credit.

2.     Ship your item(s) back to us

  • Request a return. You can do this via our website, phone or email. Please provide your order number, item(s) you wish to return, and pictures (if applicable). We will provide you with an RMA number (return merchandise authorization number).
  • Pack your items. Please ensure all items you wish to return are packed and sealed securely in original packaging, if possible. Please include original invoice or order confirmation with reason code beside each item being returned, if this is not possible, please write your order number, item/style number for each item being returned and your reasoning (please see list below).
  • Ship your package. Write your RMA number on the outside of your package (this ensures your goods will be delivered to the proper department and processed quickly).  Choose your preferred, trusted carrier, pay for postage and ship to address below:

Sherlock Clothing
Attention: PSEUDIO RETURNS
102 Hobsons Lake Drive
Halifax, NS
B3S 1B3

1. Too small
4. Not what expected (did not match description/colour)
7. Delivery issues (arrived too late)
2. Too big
5. Defective
8. Wrong item/size shipped
3. Did not like it/changed mind - but item arrived as expected
6. Item damaged in shipping
9. Other - please describe if possible

 

HOLIDAY RETURN POLICY

Returns/Exchanges of Holiday Purchases with ORIGINAL RECEIPT will be refunded until Jan 9/21. Refunds w/GIFT RECEIPT or without original tender are valid for EXCHANGE or STORE CREDIT only. NO REFUNDS/EXCHANGES Dec 27/28


 Once your return is received, you will receive an email. We will also notify you of the approval or rejection of your refund. If rejected, the item(s) will be sent back to you. If approved your return will be processed, and a refund will be issued using your original purchase method. 

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to ensure that the shipping address is entered correctly. If you provide the wrong shipping address, please contact us at hello@pseudio.ca to correct the address. Once the package is shipped, we cannot guarantee that Canada Post will be able to change the delivery address. There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post. If the item is "returned to sender" there will be additional shipping charges required to re-ship your package.