Online purchases may be returned for a full refund to the original method of payment (minus original shipping costs if applicable) within 20 days of the shipping date. Only items purchased online can be returned by mail.
Item(s) must be unworn, in original condition and in original packaging, with tags attached. Earrings, facemasks, hats, hair accessories, bodysuits, swimwear, underwear, hosiery, gift cards and items discounted 50% off or more the regular price are final sale with no possibility of refund or exchange.
We are not accountable for returns that are lost or damaged in shipping. We recommend you return your goods via recorded or registered post.
Please Note: All returns are subject to validation by PSEUDIO, and we reserve the right to limit or refuse a return if it does not meet the above conditions.
1. Return to Store (It's Free!) :
Whether you bought your items online or in store, you can return them in any one of our PSEUDIO stores. To find the nearest store to you, please use our store locator.
To complete a return, please bring your order confirmation email/invoice (on your mobile device or printed) and the card you used for the original purchase.
Please Note: If you do not have proof of purchase, your items will not be considered for a return or in-store credit. Shipping is not refundable. Items discounted at 50% or more are final sale and do not qualify for a return or in-store credit. For more information, please refer to our Online Return Policy page. 2. Ship it Back to Us
Please Note: A return postage fee of $5.00 will be deducted from your refund.
a. Request a return. You can do this via our website, phone, or email. Please provide your order number, item(s) you wish to return, and pictures (if applicable). We will send you an RMA and packing slip, to be attached to your package.
b. Pack your items. Please ensure all items you wish to return are packed and sealed securely in original packaging, if possible. Please include original invoice or order confirmation in your package.
c. Ship your package. Write your RMA number on the outside of your package, along with your packing slip. Choose your preferred, trusted carrier, and bring to the nearest postal office.
Please Note: The RMA number is a small, 6-digit number located at the bottom, middle of the return label. This number just helps us sort the packages as they arrive to our warehouse to ensure we get these processed as quick as possible.
d. Once your return is received, you will receive an email. We will also notify you of the approval or rejection of your refund. If rejected, the item(s) will be sent back to you. If approved your return will be processed, and a refund will be issued using your original purchase method within 5-7 business days.
Earrings, facemasks, hats, hair accessories, bodysuits, swimwear, underwear, hosiery, gift cards and items discounted 50% off or more the regular price are final sale with no possibility of refund or exchange.
Please Note: All returns are subject to validation by PSEUDIO, and we reserve the right to limit or refuse a return if it does not meet the above conditions.
Item(s) must meet all return policy requirements to be considered for a refund. For more information on return conditions, please refer to the Online Return Policy page.
We understand holiday shopping can be tough so rest assured, any item(s) purchased as a gift can be returned until January 6th, 2024.
Please Note: All other return policy requirements still apply. For more details on return conditions, please refer to the Online Return Policy page.
Once received, we will send an email to notify you of the approval or rejection of the return.
Depending on your financial institution, it may take a few additional days for the refund to be fully processed. This can typically take between 5-10 business days to fully reflect on the account.
Exchanges are offered in-store within 20 days of the shipping date, as long as all other return requirements are met.
For more information on return conditions, please refer to our Online Return Policy page.
Depending on where you live in Canada, shipping times may vary and take up to 7 days for the delivery, with remote locations taking up to 13 business days.
Don’t worry, once your order has shipped, we will send you a Canada Post tracking number so you can stay up to date on all shipping updates!
Please note: All our orders are shipped through Canada Post Expedited Shipping, including our returns.
Once your order has been shipped from our warehouse, we will send a ‘Shipping Confirmation’ email containing a Canada Post tracking number.
To track your order, simply follow the tracking link attached to the shipment confirmation email to see any shipping updates.
- Is the promo code entered correctly?
- Are all items in your cart eligible for this promotion?
- Confirm the promo code has not expired and is still valid.
- Ensure there are no other promo codes applied to this purchase.
If the problem continues to persist, please reach out to our Customer Support Team by emailing hello@pseudio.ca and/or calling 1-877-425-0055 during business hours with a detailed explanation and we can help resolve the issue.
Still no luck?
Not to worry, please reach to our Customer Service Team using either hello@pseudio.ca or 1-877-425-0055 during business hours and we can help answer any order questions.
We always recommend using the model / garment measurements as a reference guide prior to choosing a size.
Please Note: These are approximate conversions. If your measurements are in between two sizes, we recommend the larger size.
We are SO sorry to hear an item was delivered not in perfect condition.
To ensure we get this fixed as quickly as possible, please reach out to our Customer Service Team at hello@pseudio.ca with any order information and a clear photo of the defective item.
Please Note: Any defective items purchased in-store must be returned to an in-store location.
Not to worry, the cancellation email confirms the out-of-stock item(s) have been refunded and the funds are being returned to the card used at the time of purchase. Please allow 5-7 business days for the refund to fully reflect on the account.
Please Note: Shipping fees, if applicable, will apply to the remaining item(s) in your order.
Depending on your financial institution, it may take a few additional days for the refund to be fully processed.
This can typically take between 5-10 business days to fully reflect on the account.
Please Note: Exchanges made for Afterpay / PayPal orders MUST be of the same or greater value. We are not able to return any funds in-store to an Afterpay /PayPal account.
Please Note: Exchanges made for Afterpay / PayPal orders MUST be for the same or greater value. We are not able to return any funds in-store to an Afterpay /PayPal account.
Frequently Asked Questions
1. How long will it take for my order to arrive?
It takes us 1-2 business days to process and ship out your order, but don’t worry we’ll send you the tracking information so you’ll know exactly when your new goodies will arrive! To review our full shipping policy click here
2. Where do you ship?
Currently, we only ship within Canada excluding the Northwest Territories, Yukon & Nunavut.
3. What is your return policy?
You can return your unworn, unused products with original tag online within 20 days of your shipping date with a few exceptions – for our full return policy click here.
4. Can I cancel or change my order?
We start to process your order once it’s placed, if you need to cancel or amend your order, give us a call or email ASAP. We cannot guarantee any cancellations or amendments. We will let you know if your request has been successful. We are a small, local business so we’ll try our best to do what we can to ensure you love your new products and you get exactly what you want!
5. What payment methods do you accept?
Visa, Mastercard and PayPal.
6. Do you have a size chart?
Yes, our size guides can be found in the footer of every page, listed under Customer Care.
7. Where are you located?
Our head office & warehouse is located in Halifax, Nova Scotia!
8. What is Prop 65?
California Proposition 65, or the Safe Drinking Water and Toxic Enforcement Act of 1986, requires businesses to provide warnings about exposure to chemicals that are known to cause cancer, birth defects or other reproductive issues. The list contains over 900 chemicals since it’s induction in 1987. For more information regarding Prop 65 please click here.
Sometimes our products from California will have a tag with Prop 65 attached to it, this is only because the product was in that state.
9. When will I get my refund?
Once your items have been received by us, and we have approved your return, you can expect your refund within 7 business days.